Return Policy

Conditions to Return Your Products

Before giving back a product, please understand through our Return Policy on this page, to ensure your product is qualified for return.

You have 7 schedule days after product dispatch to advise us that you need to give back your product.

In the event that your product meets every one of the necessities, your arrival can be started by calling Customer Service at the number 061-458-8281.

It is very simple. Please follow the steps expressed underneath:

  1. Verify your item according to requirements
  2. Call to our customer facilitation personnel
  3. Write and complete return form
  4. Pack the product, affix the return tag and send it to us
  5. Your item will go through the Inspection Department
  6. If applicable, you can get a refund

Time for Sending Back Your Product

Product can be returned inside of a time of 7 days from dispatching date if it is qualified to return.

Illustration, If I got my product on the 1st, I have until the 8th to contact Customer Service.

Customer Service providers are accessible at 061-458-8281, from 10:00 AM to 10:00PM, 6 days a week (excluding Sunday).

In case your complaint submits to damages, we encourage you to check if your product has a warranty, and contact the maker on the off chance that it does. Click here to take in more about warranties.

Remember, you have 7 days from the day you purchased the item to call zambeel.com to begin your return. After that, regret to say, we don't acknowledge returns.

Conditions for Returning Your Products and Process

In case you purchased General or Restricted Products (whatever else than a Fashion or Beauty products), please read carefully the requirements given below.

Restricted Products consist of: Sunglasses; Watches; Cosmetics; Skincare or Haircare products; Perfumes; Custom or Made-to-request products; Imported On-request Products; certain Sale items.

General or Restricted Products

(Scenario 1)

Reasons for Complaints

  1. The product is not as ordered
  2. The product is not as advertised

Conditions for Returning the Product

  1. The seal must be unbroken if there is one, product in original condition
  2. The product must not be used
  3. The product must consist of all packing and accessories including warranty card, manuals, tags, etc.

Process for Claiming the Product

  1. 6 days to call Customer Service (Excluding Sunday)
  2. Call Customer Service to schedule a pick-up or drop-off
  3. Fill the return form

Refund Process

  1. Bank transfer or cheque: 3-4 working days
  2. Credit card reversal: 3-4 working days

(Scenario 2)

Reasons for Complaints

  1. The product is defective
  2. The product is fake
  3. The product is damaged (At time of delivery)

Conditions for Returning the Product

  1. The product must be in original condition
  2. The product must consist of all packing and accessories including warranty card, manuals, tags, etc.

Process for Claiming the Product

  1. 6 days to call Customer Service (Excluding Sunday)
  2. Call Customer Service to schedule a pick-up or drop-off
  3. Fill the return form

Refund Process

  1. Bank transfer or cheque: 3-4 working days
  2. Credit card reversal: 3-4 working days

All Fashion and Beauty products that are not mentioned in the above General or Restricted Products can be returned for any reason, please read carefully the requirements given below.

Fashion or Beauty Products

Reasons for Complaints

  1. You have changed your mind
  2. You don’t like the product
  3. The product is not as ordered
  4. The product is not as advertised
  5. The product is defective
  6. The product is fake
  7. The product is damaged (At time of delivery)

Conditions for Returning the Product

  1. The product must be in original condition)
  2. The product must not be used)
  3. The product must consist of all packing and accessories including warranty card, manuals, tags, etc.

Process for Claiming the Product

  1. 6 days to call Customer Service (Excluding Sunday)
  2. Call Customer Service to schedule a pick-up or drop-off
  3. Fill the return form

Refund Process

  1. Bank transfer or cheque: 3-4 working days
  2. Credit card reversal: 3-4 working days

Keep in mind to send back all things (counting the free promotional products) that came with the buy. If overlooked, the return will be nullified.

Nonreturnable Products

The following cannot be returned:

  1. Underwear or swimwear
  2. Products that cannot be accepted for hygienic causes, such as hairbrushes or combs
  3. Consumable products such as grocery products, food, or beverages

Warranty

  1. We encourage you to check our Warranty Policy here to get more data about it.
  2. E-mail us at [email protected] or Call 061-458-8281 in case you have any inquiries.

Request to Return

Contact Customer Service at 061-458-8281 or [email protected] We will verify that your item is able to return. We will disclose to you the arrival technique, and either organize our courier partners to get the item, or affirm the closest administration supplier area where you can drop-off the item.

It would be ideal if you be arranged to give the following information:

  1. Your order number.
  2. The purpose for return
  3. Identify refund process as you like and provide necessary information (Bank account Number, etc.)
  4. Where and when the item ought to be picked up

Note: For pickups, we will make 3 tries to get the item. Then again, past this, we will drop the return process and you won't have the capacity to give back your item to us any longer.

Procedure to Send Back Your Product

Our customer service department will organize our courier partners to get the item, free of transportation expenses.

In the event that our customer service department can't sort out the recovery, we will compassionate re-direct you to another service provider, and will give you the fundamental details to send the product back to us free of delivery expenses.

Inspection and Quality Checks

Once your item is gotten, your item will be checked by our Inspection Department.

We will ensure that your item meets every one of the necessities for a return as expressed in our policies.

Time Required for Checking the Validity of Your Return

This quality assessment procedure might take around 2 working days. Once finished, we will send you an email or call you to give you the consequence of the assessment.

Replacement Rather Than Refund

If you want to replace your item, simply tell Customer Service and we will call you when your item has been gotten, and we have investigated accessibility of the substitution item.

Invalidation of Your Return

If your return is invalid, then we will call you to clarify the issue and send the item(s) back to you. We will organize the delivery of the product.

Remember, we will make 3 endeavors to give back the item to you. After this, we will wipe out the return procedure and we will keep the item with us for maximum 60 days.