Frequently Asked Questions

My Zambeel Account

Is an account necessary for placing an order?

Although you can order as a guest, having a Zambeel account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring validity of order and faster checkouts.

How do I make an account?

To create your very own Zambeel Online Account, follow these simple instructions:
  • Click on the ‘Sign In’ button on the top right-hand corner of any page
  • Click on the ‘Create an Account’ button
  • Click on the ‘Create an Account’ button at the bottom of the screen

What if I forget my password?

In the event of a forgotten password, simply: Click on 'Forgot Password' on the sign in page
    Enter your email address
  • Click on the link sent to you in your email address
  • Enter your new password

How can I update/edit my shipping or billing address details?

Go to 'My Account' and click on 'Edit' at the address tab to enter your new address.

Where can I view my order history?

Your order history will be available on your Dashboard on your Account page.

Orders @ Zambeel

How can I place an order?

Once you have added all your desired items to your shopping cart, follow these instructions:
To order as a guest :
  • Click on the 'Shopping Bag' button and proceed to Checkout
  • Enter all your required shipping and billing information
  • Click on 'Confirm Order' and check your email for a Sales Order Summary
To order with a Zambeel account :
  • Click on the 'Shopping Bag' button and proceed to Checkout
  • Click on 'Continue to Payment Method' and choose your method
  • Click on 'Complete Order' and check your email for a Sales Order Summary

What if I don't get a Sales Order Summary?

A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don't get one in your inbox, check your Junk/Spam folder and if it still isn't there, call Customer Service at +92 (0)331 574 9090 to confirm your order.

Does adding an item to the shopping cart reserve it?

No, an item will only be reserved for you after you have confirmed your order at checkout.

How will I know that you have received my order?

The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92 (0)331 574 9090.

How can I track my order?

The 'Order History' section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.

What different order statuses can I face?

  • Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment channel.
  • Payment Authorized, Order Processing: Authorization has been received from the payment channel and your order is being processed.
  • Order Shipped: Your order has been shipped by the seller and is on its way.
  • Order InProgress: The order was received and team is working on products arrangement.
  • Order Complete : Shipment received, and transaction completed.
  • Order Cancelled: The order was cancelled.

What are the benefits of ordering through an account?

Having an account will allow you to save your billing and shipping information for quick checkouts, allow you to view all your previous order history and enable you to subscribe to our weekly newsletter which will keep you up to date with all of our exciting new products and promotions.

What is the difference between Order ID and Tracking ID?

Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier's website.

Can I add items or make changes to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.

Can an order be available for store pickup?

Unfortunately, we do not offer store pickups yet.

Payments of Orders

What payment options do I have?

  • Cash on Delivery (Available Nationwide)
  • Online payment (Via Bank Accounts)

Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.

What should I do if my payment fails?

In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on customercare@zambeel.com or give us a call on +92 (0)331 574 9090 with your order number for any clarification.

What are the conditions for Cash on Delivery (COD)?

To avail COD, please follow these instructions:
  • At checkout, select 'Cash on Delivery'
  • Upon the courier's arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash

Is Cash on Delivery (COD) available internationally?

Unfortunately, COD is only available in Pakistan.

Can the billing address differ from the shipping address?

Yes, it is possible to use a different address for billing purposes. Simply check the 'Use a different billing address' option under the 'Billing Address' tab on the checkout page.

If a products is out of stock, how can I be informed about its re-arrival?

For out of stock items, please enter your email address in the given text box to get an email about article availability. Alternatively, please call our Customer Support helpline, and we will be more than happy to try and arrange the article you require.

Can I pay COD with a cheque?

Unfortunately, for logistical reasons, we only accept cash for COD orders.

Is there any form of advance payment required for COD?

No, you need only pay the full amount in cash once your parcel is delivered to you.

Orders Delivery

What is the delivery time?

Local Order delivery can take between 2-5 working days, and International delivery can take between 4-7 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.

What are the delivery charges for local and International orders?

Zambeel provides free shipping nationwide for orders within Pakistan (Terms & Conditions apply). However, you have contact the vendor directly to discuss your courier company and charges required by vendor as per your order.

Does the price of the order include shipping charges?

Shipping charges are mentioned separately as a part of the order on the check-out page. Final amount charged will include shipping charges.

Will free shipping apply to my order if the cart contains both HOME products and clothing?

If the shopping cart contains even a single item from either of the categories, shipping charges will be applied to the entire basket at checkout.

How do I check the delivery status?

On dispatch, you will be provided a Tracking ID for your order through SMS. The SMS sent will be from the courier company delivering your order. You can log on to our Courier Partner's websites for local and international orders respectively, enter your tracking ID and track your order. Also you can use our order tracking form to get status of order, real time.

What manner of shipping do you use?

We use Blue and Pakistan Post for local orders and DHL for international ones.

How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.

Can I get the shipping/billing address of an order changed after it has been processed?

It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +92 (0)331 574 9090 and check if your order has been dispatched or not.

Security Challenges

Why is it mandatory to give personal information?

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.

Is my personal information kept secured?

All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.

What are cookies and why should I know about them?

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.

Miscellaneous

What are parmeters for exchanges?

Zambeel.com offer 7 days return & exchange policy. If you are not satisfied with any product you've received, you can return/exchange it within 7 days from the date of delivery. Please note that all returned products shall meet our conditions (i.e. Items shall be in the same condition with complete packaging. Product tags should be intact. Also there will be no returns & exchanges during special promotion and sale period. To claim or discuss for return and/or exchange Call/Whatsapp @ +92 (0)331 574 9090

How to proceed for an Order Cancellation?

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Zambeel has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the payment declined by the issuing financial institution.
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